Privacy Policy

This is the data protection policy (“Privacy Policy”) of Merkur Interactive Malta p.l.c. (registration number C 40619) with its registered office at No. 2, Geraldu Farrugia Street, Zebbug, ZBG 4351, Malta (“Us” or “We” or “Our”) and explains how We receive, use and protect Your personal data.

“You” and “Your” means you, the player using the Site, Gaming Platform or the Services.

“Gaming Platform” means any online and/or mobile platform provided by Us to allow You to access the Site and the Services;

“Site” means the website;

“Services” means the provision by Us of gaming and betting services provided via the Site and the Gaming Platform.

Protecting Your privacy and Your personal data is important to Us.

Your personal information data will be held in accordance with the UK Data Protection Act 2015 (the “Data Protection Law”).


By using the Site, You agree to the terms of this Privacy Policy and the use and disclosure of Your personal data as set out in this Privacy Policy.

We will review this Privacy Policy periodically, and reserve the right to modify and update this Privacy Policy at any time. Changes to this Privacy Policy will come into effect immediately upon such changes being notified on the Site by a prominent notice. Your continued use of this Site following such notification will constitute Your acceptance of these changes. Please review this Privacy Policy periodically and print off a copy for Your records.


We collect personal data when You use the Site and information about the transactions You undertake including details of payment cards used. Where such details of payment cards used are provided, they are stored in a fully encrypted format and not accessible by Us.

You will be asked to provide personal data when You register for any account with Us or otherwise use the Site or the Services.

When You use the Site and/or the Services, Our servers keep an activity log unique to You that collects certain administrative and traffic information including but not limited to: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of the Site and the Services. We may collect personal data about You from third parties including financial institutions, identification verification agencies, credit providers and credit reference agencies for the purposes of maintaining Your account with Us (“Your Account”), identification verification, conducting credit or other financial checks, and You consent to Our collection and processing of Your personal data for these purposes.

Your personal data will be used by Us and by third parties on Our behalf:

a) to set up, manage and administer Your Account, including for anti-money laundering, prevention of terrorist financing and identity verification; and

b) to make, settle and pay bets or wagers;

c) for statistical and research purposes;

d) for market research and data analysis purposes;

e) to analyse Your credit risk (if applicable);

f) to improve the quality or service and gaming experience for Our players; and

g) to comply with licensing and regulatory requirements as are applicable to Us.

We and other members of Our group may contact You to advise You of other goods and services that We think may be of interest to You. If You do not wish to receive such marketing materials, please contact Us in writing to and marked for the attention of the Data Protection Officer. Any telephone calls You make to Us may be recorded for training and/or security purposes.


It is Your responsibility to notify Us of any changes in Your personal data by sending an e-mail to Us at

If You believe any of Your personal data is incorrect or inaccurate, You may request corrections or changes to such personal data by contacting Us at We may require You to provide information to Us to allow Us to verify Your identity in this event.

To obtain a copy of the personal data We hold about You, or if You have any queries regarding this Privacy Policy or Our practices regarding the processing of personal data please contact Us at


We may disclose Your personal data:

a) if required to do so by law. This may include disclosing Your personal data to third parties for the purposes of identifying You, anti-money laundering, the prevention of terrorist financing. We may also obtain personal data about You from third parties to allow Us to carry out checks to prevent money laundering, vetting and identification and the prevention of the terrorist financing;

b) if We believe in good faith that such action is necessary to:

i. to comply with any law or comply with legal process served on Us;

ii. to protect and defend Our rights or property; or

iii. to act to protect the personal safety of users of the Site, the Services or the public;

c) to any regulatory body or licensing body or authority;

d) to third parties for the purposes of settling or making payment in connection with any bet or wager;

e) to any payment management company engaged by Us to handle payment and collection processes to and from Our players;

f) to third parties who provide services to or on Our behalf;

g) to any third party that purchases Us or Our business;

h) with Your consent;

i) for the purposes of disaster recovery.

We may also disclose Your personal data to other parties in Our group or to third parties for the purposes mentioned above. Your personal data may be processed outside of the UK and/or the European Economic Area. In this event We will ensure that Your personal data is processed in accordance with the Data Protection Law.

We will only use Your name in publicity material with Your consent.


Cookies are small text files that are stored on a player´s computer or equipment when the player visits certain online pages of the Site that record the player´s preferences. We use cookies to track player´s use of the Site and the Services. We may also use cookies to monitor traffic to the Site and the Services, improve the Site and the Services and make it easier and/or more relevant for players´ use.

To find out more about how we use cookies please visit our cookie policy.


We will take the steps as required by the Data Protection Law to ensure that the personal data We collect is accurately recorded and kept securely.

We do not warrant the security of any information, including personal data, which You transmit to Us over the internet. However, once We receive Your personal data, We will protect Your personal data from misuse, loss or unauthorised access in accordance with the Data Protection Law.


Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of personal data on an international basis. Therefore, by browsing this Site and communicating electronically with Us, You acknowledge and agree to Us processing Your personal data in this way.